Entries by tagonline

Are Global Managers Portable?

I met Jacques Renard in Shanghai a few years ago, where he was CFO of the subsidiary of a global consumer products company.  A French national, Jacques has had a long career as an expatriate for his company; the last time he worked in his native France was fifteen years ago.  He has been assigned to Austria, Warsaw, […]

Practicing Mindfulness as a Global Leader

A recent New York Times Sunday magazine article featured the work of Ellen Langer, Psychology professor at Harvard and one of the pioneers of the concept of mindfulness.  This term is almost a buzzword these days, and is used often by those who lean towards meditation and Zen philosophy.  For example, Chade-Meng Tan has developed […]

Fostering a Global Mindset Culture in Your Organization

A recent “Idea Watch” article in Harvard Business Review reported on some new research that Carol Dweck and her colleagues are conducting.  As some of you are aware, Dweck popularized the concept of “growth mindset” (versus a fixed mindset). People with a growth mindset, according to her early research, enjoy challenges, strive to learn and […]

Global Leaders’ Moments of Truth

Many years ago, while consulting with the Customer Service unit of a consumer products company, I came across a book by Jan Carlzon, then president of Scandinavian Airlines System (SAS), called “Moments of Truth.”  This phrase, which has now entered the business vocabulary, described the contact between a customer and a company representative that can […]

Slicing the Culture Pie

In her book “Overwhelmed” (on the pressures of work-life balance, among other topics), Brigit Schulte describes her trip to Denmark and her interviews with working couples there.  Here’s what she writes about work life in that country: “Danes don’t live to work.  Danes work hard … but they work in a very focused way.  Lunch […]

OB Practices: Are They FEDUP?

Free food!  Subsidies for buying hybrid cars!  No lay-off policies! Paternity leaves!  Employee sabbaticals! No more performance appraisals!  The list of perks, benefits and organizational practices is almost endless, and as many managers know, simply benchmarking or imitating practices or benefits what some of the “great places to work” employers offer is no guarantee that […]